Refund and Returns Policy
Effective Date: July 3, 2026
Thank you for choosing our Fun Zone. We are committed to providing a safe, enjoyable, and memorable experience for every guest. Please read our Refund and Returns Policy carefully before making a booking or purchasing tickets.
1. Ticket Purchases
All tickets purchased through our website, at our venue, or through authorized partners are subject to this policy.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
Duplicate payments made for the same booking.
Event cancellation by our management.
Technical errors resulting in unsuccessful bookings while payment was deducted.
Other exceptional circumstances approved by management.
3. Non-Refundable Items
The following are generally non-refundable:
Used or partially used tickets.
No-show bookings.
Missed entry due to late arrival.
Food, beverages, arcade credits, or promotional offers that have already been redeemed.
Bookings canceled outside the eligible cancellation period.
4. Cancellation Policy
Cancellations made at least 48 hours before the scheduled booking may be eligible for a full or partial refund, subject to management approval.
Cancellations made within 48 hours of the booking time may not qualify for a refund.
Group events, birthday parties, and corporate bookings may have separate cancellation terms communicated at the time of booking.
5. Rescheduling
If you are unable to attend, you may request to reschedule your booking, subject to availability. Requests should be made as early as possible and may require management approval.
6. Refund Process
Approved refunds will be processed using the original payment method whenever possible.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
7. Damaged or Defective Merchandise
If you purchase merchandise from our venue that is damaged or defective, please notify us within 7 days of purchase. Eligible items may be exchanged or refunded after inspection.
8. Force Majeure
Refunds may not be provided for closures or interruptions caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, public emergencies, or other unforeseen events.
9. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will become effective immediately upon publication on our website.
10. Contact Us
If you have any questions regarding this Refund and Returns Policy or wish to request a refund, please contact our customer support team through the contact details provided on our website.
