Privacy Policy

Why do we use your personal data?

We may use your personal data for a variety of business purposes, the most important of which we have set out below.

To conduct our business and provide you with our services and access to our Site

To conduct our business, including to enable you to use our services and Site, to respond to your queries, to carry out our obligations arising from any agreements entered into between you and us and to contact you in connection with the foregoing.

This includes processing and fulfilling your orders, returns and exchanges and providing you with information and updates relating to your orders, and your account.

To manage your account and subscriptions

To determine whether to register you as a user of our Site, or to our Seller Portal, Vendor Portal or Affiliate Program, to manage your account and subscriptions (including to manage your customized settings) and to fulfill your benefits that are associated with your use of our services, such as to award points through our loyalty program.

To communicate with you (about updates and changes) and provide you with customer support

To communicate with you about updates to our terms, services and Site and to provide you with customer support and to respond to your requests, comments, questions, or concerns, and to contact you if we have trouble processing your order or there are issues with your account.

Such communications are provided by various means, including emails, SMS and “push notifications” on Devices (where enabled). Calls may be recorded for training and monitoring purposes.

To facilitate payments

To take payment from you when you sign up for certain features, when you order from us, to provide you with refunds and to process payments when you transact on our Marketplace platform.

In relation to fraud prevention

To prevent fraud as may be required by applicable law and regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them without prior notification.

To enable you and other users to communicate and transact with one another

To facilitate interactions between users, including listing and promotion of products, shipping and payment. This will require disclosure of personal data about each party to one another.

To allow you to use interactive features of the Site

To allow you to post a testimonial, review or comment including on our blogs at your risk. Please note that such testimonial, review or comment may be read, collected and used by anyone.

To ensure our Site content is relevant and to maintain the security of our Site

To ensure that content from our Sites is presented in the most effective and secure manner for you and for your device in line with current best practice.

For research and development purposes

To analyze your personal data in order to better understand your and our other clients’ services and marketing requirements, to better understand our business and develop our products, services, and Site.

In order to do this, we may apply profiles to you based on your personal data and behavioral information, such as the pages on the Site you have visited or interacted with. Such profiles may be used as part of our advertising, analytics, security, and provision of support.

To administer contests/sweepstakes

Where you have entered into contests/sweepstakes, we will use your personal data to manage and administer such contests/sweepstakes, including to award you with any applicable prizes.

To provide you with marketing materials

To provide you with updates and offers, where you have chosen to receive these. We may also use your information for marketing our own and our selected third-party business partners’ products and services to you by post, email, SMS, phone and fax.

We may also use personal data to market to you via social media. Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing.

You can opt-out of receiving marketing emails by clicking the “Unsubscribe” link located at the bottom of all Funzone marketing emails or by sending an email to
ops@awgaltrading.com.

Mobile applications and website analytics

To understand and analyze your online experiences and to determine what events, products and services are likely to be of interest to you, we may combine your visitor session information or other information collected through tracking technologies with personal data.

Where you consent to the use of your location data, certain mobile applications may use location data.

To enforce our terms and in connection with legal or regulatory obligations

We may process your personal data to enforce our terms and to comply with our legal and regulatory requirements or dialogue with regulators, judicial proceedings and court orders as applicable.

To reorganize or make changes to our business

In the event that we are subject to negotiations for the sale of our business or part thereof, are sold to a third party, or undergo a reorganization, we may need to transfer some or all of your personal data to the relevant third party or its advisors.

Cookies and similar technologies

We use cookies and similar technologies, including device identifiers, in relation to the Site.

What are cookies?

A cookie is a small text file that is generated by a website, including the Site, and is stored on your device.

When you access the Site, a number of cookies used by Funzone and third parties are sent to your browser and stored on your device. When you next visit the Site, Funzone and the third parties may use this information to recognise and remember your device.

Cookies allow you to navigate between pages efficiently, remember preferences, improve your user experience and help tailor advertising to your interests.

What cookies does Funzone use?

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the Site and use its features and cannot be turned off.

Performance Cookies

We make use of performance cookies to analyse how our visitors use the Site and to monitor the Site’s performance.

This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise.

Functional Cookies

These cookies are used to provide you with certain functionality on the Site, improve the performance of our services, maintain security, prevent and detect fraud, customise your account and display appropriate content.

Advertising Cookies

Subject to your cookie settings, Funzone and various third-party advertising partners may use cookies and other tracking technologies to collect information about browsing habits associated with your device.

This information may be used to provide targeted advertisements and special offers that are more relevant to you and your interests.

Other tracking technologies

In conjunction with cookies, we may utilise other tracking technologies to understand how you access and use our Site and services.

Log files and IP addresses

We use device information and IP addresses to analyse trends, administer the Site, track user movement and gather broad demographic information for aggregate use.

Web beacons and pixels

The Site and our emails and advertisements may contain web beacons. A web beacon is a small graphic image, such as a pixel or GIF, which may be used to provide information on when and how you access and use the Site, services and emails.

Apps – SDKs and Ad-IDs

We also use software development kits (SDKs) and advertising IDs (Ad-IDs), which function in a similar way to pixels and cookies in our mobile applications.

“Do Not Track” signals

Some web browsers have a “Do Not Track” feature that signals to websites that the user does not want to be tracked. At this time, the Site does not respond to “Do Not Track” signals or similar mechanisms.

Consent

In some countries, by using the Site, you consent to the use of cookies and other similar tracking technologies in accordance with this policy.

In other countries, we are required to collect your consent for many of the cookies and tracking technologies we use.

Managing and disabling cookies

You can manage cookies through your browser settings. Please note that some uses of the Site and services may not function correctly if cookies are disabled.

Who do we share your personal data with and why?

We may share or disclose your personal data for the purposes set out in this policy to third parties.

Service Providers

Such service providers may include merchant banks for authorization and approval, third-party companies providing order fulfilment, package delivery, marketing assistance, postal and email delivery, customer service, data analysis, credit processing, IT, cloud and hosting services.

Advisors

Such advisors may include legal, financial, business or other professional advisors.

Other users of the Site

Any personal data you make publicly available, such as through reviews, comments or testimonials, may be shared with other users of the Site.

Affiliated companies

We may share personal data we collect with Funzone subsidiaries and affiliates.

Third parties as required by law or regulation

We may disclose your personal data as required by law or regulation and where disclosure is necessary to protect our rights or comply with judicial proceedings, court orders or legal processes.

Third-party companies for marketing

Subject to your marketing preferences and settings, we may share your personal data with third-party companies that may use your personal data to provide targeted advertisements and special offers.

Collection and use of non-personal information

We may collect, use, store, transfer, share and disclose non-personal information for any purpose, subject to applicable law.

How do we protect your personal data?

Security

No data transmission over the Internet or websites can be guaranteed to be completely secure from intrusion. However, Funzone takes commercially reasonable efforts to protect its customers’ personal data.

If you have any questions or concerns about Funzone’s security practices, you can email
ops@awgaltrading.com.

Safeguarding account information

To ensure that your username and password remain confidential, we request that you do not share this information with anyone.

International transfers of personal data

General overseas transfers

Our servers are located at AWS and offices are located in the United Arab Emirates. As a result, we may collect, process, store, share and transfer your personal data through these servers and offices.

As a global organization, we may also share your personal data elsewhere globally.

These countries may not provide the same level of data protection as your home country. However, we will take steps to ensure that personal data transferred outside your home country is safeguarded in line with this privacy policy.

How long do we keep your personal data?

Our retention periods for personal data are based on business needs and legal requirements.

We will retain your personal data while we are using it for the purposes described in this policy. We may continue to retain it afterwards for legitimate business purposes or to meet legal requirements.

After we no longer need to retain your personal data, we will delete it or securely destroy it in accordance with our records retention policy.

What are your rights?

Funzone operates in countries with data protection laws which provide different rights to individuals in respect of access, deletion, rectification and limits on the processing of personal information.

When you submit a request to exercise your rights, we will need to check your entitlement before responding to the request.

These rights may include the right to stop receiving marketing communications and the right to require us to update inaccuracies in the personal data we hold about you.