Return Policy
This Return Policy only applies to products that are “Sold and Shipped by “Funzone”” which are listed on any website or mobile application owned or operated by Funzone.
Funzone Standard Return Policy
- All returns must meet the overall guidelines in order for the individual return policy to apply.
- You must request a return in writing within 7 days of the invoice date, unless otherwise stated above.
- Products that are received by Funzone in any of the following conditions are not eligible for return and may be rejected:
- Any product that does not exhibit the described reason for the return (i.e., a return initiated for a damaged-on arrival product that powers on and works properly upon inspection).
- Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing UPC Code, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. (as & when necessary to the related products)
- Funzone does not take title to returned items until the item arrives at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, Funzone does not take title to the refunded item.
- Once the return is approved by methodical checks, the refund will be processed through our partner platform (NETWORK) within 14 business days.
- Nothing in this Return Policy limits your rights and remedies under any law.
1. Orders, Online payments, Delivery & Cancellation Policy
You can place orders online through our online ordering system. You can place these orders either as a guest or through an online account that you can create.
To create an account, you must provide your first and last name, email address and a proposed password. Once your account is established, you can use that account to place orders.
2. Online Payments
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
We accept payments online using:
- Visa
- MasterCard
- UnionPay credit/debit card in AED.
And we use the services of NETWORK to process the payments (Collections and returns).
The cardholder must retain a copy of transaction records and Merchant policies and rules.
The customer will be notified within 24 hours via Mail/SMS from the time of placing the order.
3. Delivery Policy
We deliver our Products to all over UAE. We aim to fulfill all vendor held products within 24-48 hours from the Date of Purchase and the customer will be notified of the mode, date, and time of the delivery prior to dispatching.
Delivery charges will be charged separately by the vendor depending on the size and location. Charges will be mentioned on the Site accordingly.
4. Cancellation Policy
The customer should CANCEL the placed order or purchased service if they wish to within 24 hours of making the payment.
If it is not cancelled within 24 hours of making the payment, the order will be irrevocably confirmed automatically, at which time there won’t be any refund options in connection with the amount paid by the customer.
